Reliable Delivery, Wherever You Are
We work with established logistics and transportation networks to move generators and power equipment safely and efficiently from our facility to customers across the United States and international destinations.
Shipping You Can Plan With Confidence
At Home Generator, we understand that purchasing a generator is an important investment. Delivery is therefore more than simply moving a package from one location to another. It requires careful coordination, appropriate transportation, reliable communication, and attention to the characteristics of the equipment being shipped.
Our shipping process is designed to provide customers with practical delivery options based on destination, shipment size, service requirements, and transportation availability. From standard free shipping to paid international transportation, we work to provide a dependable logistics solution for each eligible order.
Choose the Shipping Service That Fits Your Needs
Available shipping services may vary depending on product, destination and transportation requirements.
Paid International Shipping
Our paid international shipping option is designed for customers who prefer a faster international transportation service.
- International delivery service
- Estimated delivery: 20–23 days
- Shipping charges apply
- DHL and FedEx may be used
- Tracking available when provided by the carrier
Free International Shipping
Eligible products and orders may qualify for free international shipping through our standard logistics network.
- No shipping charge for eligible orders
- Estimated delivery: approximately 36 days
- Standard international transportation
- Carrier selected according to the shipment
- Tracking available when provided by the carrier
International Shipping at a Glance
Trusted Transportation Partners
Depending on the destination, shipment requirements, and selected service, international shipments may be transported through established carriers such as DHL and FedEx.
Carrier selection is based on the logistics requirements of the shipment. This allows us to coordinate transportation using an appropriate delivery network rather than relying on a single carrier for every destination.
DHL & FedEx
Established international transportation networks may be used for international transportation, shipment transfers, or final delivery.
How Carrier Handoff Works
International transportation may involve more than one logistics provider. In certain situations, an order may first be transported by another shipping or freight provider and subsequently transferred to DHL or FedEx for the next stage of transportation or final delivery.
This type of carrier handoff is a normal part of international logistics. It allows transportation providers to coordinate different portions of a shipment's journey based on destination, route, availability, and shipment requirements.
Our Shipping Process
From order confirmation to final delivery, every shipment follows a coordinated process.
Order Confirmed
Payment and order information are reviewed and confirmed.
Order Prepared
Products are prepared and arranged for transportation.
Carrier Pickup
The shipment is released to the selected logistics provider.
In Transit
The shipment travels through the applicable transportation network.
Delivered
The shipment reaches the delivery address provided with the order.
Track Your Shipment
When tracking information is available, shipment details will be provided through the applicable order or shipping notification.
If an order moves between transportation providers, tracking information may initially appear under the original carrier and may later be updated when the receiving carrier scans and registers the shipment.
A short delay between carrier handoff and the next tracking update can occur while the shipment is being transferred between logistics networks.
Generators & Heavy Equipment
Generators and power equipment are substantially different from ordinary parcel shipments. Depending on the product, some orders may require special handling, freight transportation, additional preparation, or delivery coordination.
For larger or heavier equipment, the transportation method may be selected based on the dimensions, weight, destination, accessibility, and requirements of the shipment.
Transportation is selected according to shipment characteristics.
Some equipment may require freight or special delivery arrangements.
Additional delivery information may be requested when necessary.
International Customs & Import Requirements
International shipments may be subject to customs clearance procedures, import duties, taxes, brokerage fees, inspections, documentation requirements, and other charges imposed by the destination country.
Any applicable customs duties, taxes, brokerage charges, or destination-country fees are the responsibility of the recipient unless otherwise stated during the ordering process.
Customs clearance is handled according to the laws and regulations of the destination country and may affect the final delivery time.
Accurate Delivery Information Matters
Please make sure your shipping address, telephone number, email address, and other delivery information are complete and accurate when placing your order.
An incorrect or incomplete address can result in delivery delays, additional carrier charges, returned shipments, or additional delivery arrangements.
Inspect Your Shipment Upon Arrival
Because generators and power equipment are valuable and often substantial shipments, customers are encouraged to inspect the package and equipment when the shipment arrives.
If visible damage is found, please document the condition of the shipment, including the packaging, and contact us as soon as possible. Photographs may be requested to assist with the carrier claim and resolution process.
About Delivery Estimates
The delivery times shown above are estimated transportation timeframes and are provided to help customers plan their purchase. They are not a guarantee of a specific delivery date.
Actual delivery time may vary because of customs clearance, weather conditions, holidays, carrier capacity, transportation conditions, remote destinations, inspections, or other circumstances outside our direct control.
Frequently Asked Questions
How long does paid international shipping take?
Paid international shipping has an estimated delivery time of approximately 26–30 days.
How long does free international shipping take?
Eligible orders using free international shipping have an estimated delivery time of approximately 36 days.
Will my order always be shipped directly by DHL or FedEx?
Not necessarily. Depending on the route and logistics requirements, another transportation provider may handle an earlier portion of the shipment before the shipment is transferred to DHL or FedEx.
Can tracking change when a shipment is transferred?
Yes. Tracking information may initially be associated with the original carrier and later update when the receiving carrier scans the shipment.
Are customs duties included in international shipping?
Customs duties, import taxes, brokerage fees, and other destination-country charges may apply and are generally the responsibility of the recipient unless otherwise stated during checkout.
Need Help With Your Delivery?
Our team is available to help you understand shipping options, international delivery, carrier services, and transportation requirements for your order.
Contact Our Support Team