1. Definitions

In these Terms & Conditions:

• "Home Generator", "we", "us", or "our" refers to the operator of the Home Generator website and online store.
• "Customer", "you", or "your" refers to the person or entity accessing the website or purchasing products from us.
• "Product" refers to generators, power equipment, accessories, parts, and other products offered through our store.
• "Order" refers to a purchase request submitted through the website.

2. Website Use

You may use this website for lawful purposes and in accordance with these Terms & Conditions.

You agree not to use the website in a manner that could damage, disable, overburden, interfere with, or compromise the operation, security, or availability of the website or its related services.

You must not use the website to engage in fraudulent activity, unauthorized transactions, abuse, unlawful activity, or attempts to obtain products or services through deceptive means.

3. Product Information

We make reasonable efforts to present product descriptions, specifications, images, availability information, pricing, and other product details as accurately as possible.

Product specifications, dimensions, features, colors, configurations, accessories, and other details may change according to manufacturer updates or production changes.

Customers should review the manufacturer's documentation and product specifications applicable to the specific model before installation or use.

4. Product Availability

Product availability may change without prior notice. A product displayed on the website may become unavailable due to inventory levels, manufacturer supply, discontinued production, allocation limits, or other circumstances.

If a product becomes unavailable after an order has been placed, we may contact the customer to discuss available options, which may include an alternative product, revised fulfillment arrangement, or cancellation and applicable refund.

5. Pricing

Product prices are displayed on the website and may change from time to time. Pricing changes do not normally affect orders that have already been accepted, except where an order is affected by an obvious pricing error, fraud, or other circumstances permitted by applicable law.

Applicable taxes, shipping charges, customs charges, duties, brokerage fees, or other costs may apply depending on the customer's location and order.

6. Orders & Order Acceptance

Submitting an order through the website constitutes a request to purchase the selected products. An order confirmation does not necessarily mean that the order has been finally accepted for fulfillment.

Orders may be reviewed before fulfillment for product availability, pricing, payment authorization, shipping information, fraud prevention, or other legitimate business requirements.

We reserve the right to cancel or decline an order where appropriate, including in circumstances involving incorrect pricing, suspected fraud, payment problems, product availability, shipping restrictions, or other circumstances permitted by applicable law.

7. Payment

Customers are responsible for providing valid and accurate payment information and completing payment using an available payment method.

Orders may be subject to payment authorization, verification, fraud screening, or other transaction checks before fulfillment.

An order may be delayed or cancelled if payment cannot be successfully authorized or verified.

8. Shipping & Delivery

Shipping services, delivery estimates, and shipping charges vary depending on the product, destination, transportation method, and selected service.

International orders may be available with paid or qualifying free shipping. Paid international shipping may have an estimated delivery time of approximately 26–30 days, while free international shipping may have an estimated delivery time of approximately 36 days.

Delivery estimates are estimates rather than guaranteed delivery dates unless a specific guaranteed service has been expressly confirmed.

Shipments may be transported through DHL, FedEx, or other logistics providers. In certain circumstances, a shipment may be transferred from one transportation provider to another, including a handoff to DHL or FedEx for continued transportation or final delivery.

9. International Orders, Customs & Import Charges

International orders may be subject to customs clearance procedures, import duties, taxes, brokerage charges, inspections, documentation requirements, and other fees imposed by the destination country.

Unless otherwise expressly stated during checkout, applicable customs duties, taxes, brokerage fees, and destination-country charges are the responsibility of the recipient.

Customers are responsible for ensuring that products ordered can legally be imported and used in the destination country.

10. Generator Installation & Operation

11. Warranty

Eligible products may be covered by the applicable manufacturer's warranty. Warranty coverage, duration, exclusions, registration requirements, service procedures, and other conditions vary by manufacturer and product model.

The applicable manufacturer's warranty documentation is the primary reference for determining warranty coverage.

For additional information, please review our Warranty Policy .

12. Returns & Refunds

Returns are subject to the applicable Return & Refund Policy and the condition of the product.

Because generators are specialized equipment, installation, fueling, operation, modification, or use of a product may affect return eligibility.

Customers should contact us before shipping any product back. Unauthorized returns may be delayed, refused, or difficult to process.

For complete information, please review our Return & Refund Policy .

13. Customer Responsibilities

Customers are responsible for providing accurate information during account registration, checkout, payment, and delivery.

• Providing accurate billing and shipping information.
• Providing valid contact information.
• Reviewing product specifications before purchase.
• Ensuring the selected product is appropriate for the intended application.
• Following applicable manufacturer installation and operating instructions.
• Maintaining required documentation related to the purchase.
• Using products in accordance with applicable laws and safety requirements.

14. Accounts & Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities performed through your account.

If you believe your account has been accessed without authorization, please contact us promptly and take appropriate steps to secure your account.

15. Intellectual Property

Unless otherwise stated, website content including text, graphics, logos, photographs, page layouts, designs, product presentation, and other materials is owned by or licensed to Home Generator and may be protected by applicable intellectual property laws.

Content may not be copied, reproduced, modified, distributed, published, or commercially exploited without appropriate authorization, except where permitted by applicable law.

16. Third-Party Services & Manufacturers

Products may be manufactured, warranted, shipped, or serviced by third-party manufacturers, carriers, logistics providers, payment processors, and other service providers.

Where a third party is responsible for a particular service, that service may also be subject to the third party's terms, policies, procedures, and requirements.

17. Website Availability

We make reasonable efforts to maintain the availability and functionality of our website. However, online services may occasionally be affected by maintenance, technical issues, network interruptions, security events, third-party services, or circumstances outside our control.

We do not guarantee that the website will always be uninterrupted, error-free, or continuously available.

18. Limitation of Liability

To the extent permitted by applicable law, Home Generator will not be responsible for losses arising from circumstances beyond our reasonable control, including delays caused by carriers, customs authorities, weather, natural events, government actions, supply interruptions, or other external circumstances.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot lawfully be excluded or limited under applicable law.

19. Force Majeure

We will not be considered responsible for delays or failure to perform obligations where such delay or failure results from events or circumstances beyond reasonable control.

Such circumstances may include natural disasters, severe weather, transportation disruptions, labor disruptions, government restrictions, customs delays, supply chain disruptions, communication failures, or other events that could not reasonably be prevented or controlled.

20. Privacy

Information submitted through our website may be handled in accordance with our Privacy Policy.

Customers are encouraged to review the Privacy Policy to understand how information may be collected, used, stored, and protected.

21. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, website, products, operational practices, or applicable legal requirements.

Updated terms will be published on this page. Customers should review the current version before placing future orders.

22. Governing Law

23. Contact & Customer Support

If you have questions about these Terms & Conditions, a product, an order, shipping, returns, warranty coverage, or any other aspect of your purchase, we encourage you to contact our support team.

Providing your order number, product model, and relevant details will help our team review your request efficiently.

Ready to Move Forward With Confidence?

We are committed to providing a professional purchasing experience supported by clear information, dependable logistics, manufacturer warranty support, and responsive customer service.