Protection That Continues After Your Purchase
Your investment deserves dependable support long after your order has been delivered. Our warranty program is designed to give customers confidence when purchasing generators and power equipment from Home Generator.
Confidence in Every Purchase
Purchasing a generator is a significant investment. That is why we believe the customer experience should not end when the equipment arrives at your property.
Home Generator provides warranty support for eligible products through the applicable manufacturer's warranty program. Warranty coverage is determined by the manufacturer, product model, purchase conditions, and applicable warranty terms.
Our goal is to make the warranty process clear, professional, and straightforward so customers know where to turn if a covered issue occurs.
Why Warranty Protection Matters
A complete purchase experience includes support before, during, and after delivery.
Manufacturer Protection
Eligible products are supported according to the applicable manufacturer's warranty terms.
Genuine Equipment
Warranty eligibility is tied to the specific product, model, and manufacturer's warranty requirements.
Professional Support
Our team can help guide customers through the appropriate warranty support process.
Long-Term Confidence
We want customers to feel confident knowing support remains available after the sale.
Protection From the Manufacturer
Warranty coverage for eligible products is provided according to the applicable manufacturer's warranty policy.
Because warranty terms can differ between manufacturers and product models, customers should review the warranty documentation associated with their specific equipment.
What Your Warranty May Cover
Depending on the manufacturer and product, warranty coverage may include eligible defects in materials or workmanship occurring during the applicable warranty period.
- Eligible manufacturing defects
- Covered component failures
- Warranty repairs approved by the manufacturer
- Other coverage specifically described in the manufacturer's warranty
Coverage is subject to the applicable manufacturer's warranty terms, exclusions, limitations, and requirements.
Every Product Has Its Own Warranty Terms
Warranty coverage is not necessarily identical for every generator or power equipment product. Coverage period, eligible components, service requirements, exclusions, registration requirements, and claim procedures may vary by manufacturer and model.
For this reason, the warranty information associated with the specific product should always be considered the primary reference for warranty coverage.
A Clear Warranty Support Process
If you believe your equipment has a warranty-related issue, we recommend the following steps.
Contact Us
Contact our support team and explain the issue you are experiencing.
Provide Order Details
Provide your order information, product details, and any available warranty documentation.
Issue Assessment
The issue is reviewed to determine the appropriate warranty support procedure.
Manufacturer Review
When required, the warranty claim may be reviewed or processed according to the manufacturer's procedures.
Resolution
Approved warranty service is coordinated according to the applicable warranty terms and manufacturer requirements.
Keep Your Purchase Documentation
We recommend keeping your order confirmation, invoice, product model information, serial number, and applicable warranty documentation in a safe place.
Keep your order number and purchase records.
Keep the model and serial number available.
Retain applicable manufacturer warranty documents.
Warranty Exclusions & Limitations
Warranty coverage is subject to the manufacturer's terms and may not apply to every type of damage, failure, or operating condition.
Depending on the applicable warranty, exclusions may include damage caused by improper installation, misuse, unauthorized modification, improper maintenance, accidents, environmental conditions, normal wear, or other circumstances specifically excluded by the manufacturer.
Customers should review the warranty documentation for the specific product before operating or modifying the equipment.
Proper Maintenance Protects Your Investment
Generators are engineered equipment and require appropriate installation, operation, inspection, and maintenance. Following the manufacturer's maintenance recommendations helps protect the equipment and supports reliable long-term operation.
Always follow the manufacturer's installation, operating, safety, and maintenance instructions applicable to your specific model.
More Than a Warranty
A strong customer relationship does not end after a purchase. Our team is available to help customers understand product information, warranty procedures, documentation requirements, and the appropriate next steps when support is needed.
Whether you are purchasing your first generator or adding equipment to an existing power system, our objective is to make the ownership experience as clear and straightforward as possible.
Customer Support
Need assistance with a warranty question or product support? Contact our team with your order and product information.
Contact SupportWarranty Frequently Asked Questions
Does every product have a warranty?
Eligible products are covered according to the applicable manufacturer's warranty. Warranty availability and terms may vary by product and manufacturer.
How long is the warranty?
Warranty periods vary by manufacturer and product model. Please refer to the warranty documentation associated with the specific equipment.
What should I do if my generator has a problem?
Contact our support team and provide your order information, product model, serial number, and a description of the issue. We will help determine the appropriate next step.
Is warranty service handled by Home Generator or the manufacturer?
Depending on the product and warranty requirements, warranty service may be coordinated directly with the manufacturer or through an authorized service process. Our team can help guide you through the applicable procedure.
What information is needed for a warranty claim?
Depending on the claim, you may be asked for your order information, invoice, product model, serial number, photographs, service records, or other documentation required by the manufacturer.
Does maintenance affect warranty coverage?
Warranty requirements vary by manufacturer. Customers should follow the applicable maintenance and operating requirements specified in the manufacturer's documentation.
Buy With Confidence
Your investment deserves more than a product. It deserves dependable manufacturer protection, clear warranty information, and a team ready to help when you need support.
Speak With Our Support Team